AI Product Manager & Builder

Equal Parts AI
Obsessive and
Human Champion

I specialize in turning complex AI capabilities into measurable business outcomes — from $50M enterprise automation systems to hands-on AI tools that solve real problems.

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Gunjan Bhardwaj

Professional Journey

Building AI-powered products across enterprise tech, healthcare, and eCommerce.

10+Years of Product Experience
Apr 2022 — Present
Product Lead, AI Agent Assist
Walmart
Launched a 0→1 conversational AI agent using real-time intent detection and RAG-based knowledge retrieval, reducing contact resolution time 32% and saving $50M across enterprise customer support operations.
Apr 2022 — Present
Senior Product Manager, Customer Care / eCommerce
Walmart
Launched a 0→1 money tracking product saving $6M annually, designed guided workflows boosting CSAT 10%, and drove Walmart+ retention improvements lifting retention 1.75% combined.
Jan 2021 — Mar 2022
Technical Product Manager, eCommerce
T-Mobile
Drove $200M in eCommerce ARR growth through checkout optimization, A/B experimentation on device trade-in flow (+$50M ARR), and automated credit verification workflows (+$70M ARR).
Jun 2019 — Feb 2020
Product Manager, Revenue Collection
Athenahealth
Reduced healthcare refund operations costs by $20M annually through improved copay accuracy and patient insurance data analysis.
Apr 2015 — Mar 2018
Program Manager & Software Engineer
SAP
Led change management for 1,300+ teams improving cloud utilization, and collaborated on 70+ enhancements for SAP's B2B compliance product serving Fortune 500 companies.

AI Projects

/ SELECTED WORK 2024

AI-powered tools built to solve high-order product and knowledge challenges.

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AI PM Resume Agent

An AI-powered resume writer that interviews candidates across 6 domains and generates tailored, ATS-optimized resumes for AI Product Manager roles. Built to eliminate the guesswork from career storytelling.

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Meridian

An AI-powered Knowledge Base management platform — a smart content management system for teams that need to create, review, and maintain internal documentation or support articles at scale.

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Recent Articles

Perspectives on AI product management, generative systems, and the future of intelligent products.

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Articles Coming Soon

I'm working on a series of pieces about AI product management, building with LLMs, and lessons from enterprise AI. Check back soon.

Start a Dialogue

Whether you're building the next AI-powered product or looking for a collaborative PM — I'm always open to new challenges.

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